Sarang Business OS Lite
Last updated: 2026. Applies to paid Sarang license renewals only — the first 12 months of Sarang are free and this policy has nothing to refund during that period.
If you renew your Sarang license and are not satisfied, email contact@aszurex.com within 14 days of the charge for a full refund. Refunds are processed within 5–7 business days of your request being confirmed, back to your original payment method.
A Sarang license is a single annual charge, not an auto-renewing subscription — there is nothing to "cancel" in the recurring-billing sense. If you don't renew when your license period ends, Sarang simply continues in its existing free-tier behavior: all your existing data stays fully accessible (viewable, printable, exportable), only creating new invoices is affected until you choose to renew.
Sarang is built offline-first — the application does not require an internet connection to keep working, by design. This means that when we process a refund, we cannot instantly and unconditionally revoke a license the way a purely cloud-based product could. What actually happens: a refunded license is added to a list the app checks the next time it happens to be online (an optional, non-blocking check it already performs at most once a day). A device that comes online within a day or two of a refund will correctly revert to free-tier behavior; a device that stays offline for an extended period may not see that change until it next connects. We're telling you this directly rather than implying a guarantee our architecture can't fully back — if this matters to your situation, mention it when requesting a refund and we'll work with you directly.
Renewals made outside India are processed by Lemon Squeezy as merchant of record. The refund timeline above still applies; Lemon Squeezy handles the actual transaction reversal on our instruction.
Refund requests and questions: contact@aszurex.com. Support hours: Monday–Friday, 10:00–18:00 IST.