Refunds

License payments are non-refundable. Because Sarang is fully offline-first, you can try its complete feature set — every module, every business type, full functionality with no limits — free for 100 days before a payment is ever required, so you know exactly what you're getting before you pay. Once a license renewal is charged, we do not issue refunds for it, including if you decide not to continue using Sarang, change your business type, or move to a different device mid-year.

When we do refund

The only exceptions are where the law requires a refund, where we issued a key in error, or where you were charged twice for the same purchase. Write to us within 30 days of the payment and we will put it right. Extra seats for multi-user use are part of the license and follow the same rule; they end when the license period ends.

Cancellations

A Sarang license is a single annual charge, not an auto-renewing subscription — there is nothing to "cancel" in the recurring-billing sense. If you don't renew when your license period ends, Sarang simply continues in its existing free-tier behavior: all your existing data stays fully accessible (viewable, printable, exportable), only creating new invoices is affected until you choose to renew.

International purchases

Renewals made outside India are processed by Lemon Squeezy as merchant of record. The non-refundable policy above still applies to these purchases.

Contact

Questions about this policy: contact@aszurex.com. Support hours: Monday–Friday, 10:00–18:00 IST.